FAQS

Why are there fees added to my ticket purchase?

At Land of Illusion Adventure Park, we aim to be transparent about the fees associated with ticket purchases. These fees help cover various costs involved in maintaining our ticketing system and providing a smooth experience for our guests. Here’s a breakdown:

Processing Fees:
Processing fees cover the operational costs necessary to manage ticket sales efficiently:

Software & Equipment Costs: This includes the annual expenses for our ticketing software, as well as the rental fees for equipment and hardware used to facilitate ticketing.
Delivery Fees: These cover the software and systems that ensure your tickets are delivered securely to your email inbox after purchase, allowing you quick and easy access.
Quick Entry Fees: Guests who purchase tickets online are granted access to a dedicated ticket lane to ensure a speedy check-in process, helping you enter the park as seamlessly as possible.

Service Fees:
Service fees are charges applied by third-party systems involved in processing your transaction.

Transaction Fees: Our third-party ticketing platform charges a set fee for each transaction, which is applied at checkout.
Payment Processing Fees: Credit card companies apply a fee to process payments securely.

What Time Do You Stop Selling Tickets?

The Haunted Scream Park ticket booth closes at midnight for ticket sales.

I just purchased my tickets & did not receive a confirmation email

No worries. Sometimes it gets caught up in spam. We can also look up your tickets at the ticket booth.

Are there any bag restrictions when entering the park?

No bags or drinks from the outside are permitted in the park. The only exception would be for a medical issue. If you need to bring in a bag or drink for medical reasons, please see an associate at the front gate before entering the park.

Can I drop off my children?

Yes, children may be dropped off at the gate. No parking fee is collected if you tell them that you're dropping off when entering.

Do You Have Less Actors Earlier in the Season?

No, all of our haunted attractions have the same number of actors from opening day through closing.

Is the area around where the concerts take place gravel or paved, and it is handicap accessible?

The area is paved, and handicap accessible.

Can you buy tickets at the park on the day of the show?

Yes. Tickets can be purchased at the park window before or even during the show.

How long do the concerts last?

It's hard to predict the length of each concert. Our shows have anywhere from 1-3 different acts performing each night. The park is open until the final act is finished with their set. During haunt hours, the park will remain open until 1am.

How may we contact your booking agent for future festivals?

If you're interested in performing at our venue, please email [email protected]

Are outside food and drinks permitted for concerts?

Food and drinks are not permitted to be brought into the venue. We have food and drinks available for purchase at the venue.

I am pregnant, is Land of Illusion Haunted Scream Park an appropriate attraction for me?

Our haunted house is designed to scare the hell out of people. We urge you to use good judgement in your expectant condition. There is a lot of walking and a lot of great scares — everyone is welcome but do so at your own risk. There are also plenty of places where you can sit, enjoy a refreshment and entertainment. Only you know your limitations.

Are any of the attractions at Land of Illusion wheelchair accessible?

Each haunted attraction at the Land of Illusion features a complex network of dimly lit twists and turns. For our guests safety, we do not recommended the attractions for individuals with disabilities. The Stage of Rage, Voodoo Lounge, and all other public facilities, however, are accessible to everyone.

Which night is the best to come for less wait times?

Typically there’s less wait time on Friday nights.

If I am unable to make it through all of the events will I be able to get a ticket for another night or a refund?

No.

I arrived at the park at 7PM when the gate opens. Why are some of the attractions not open yet?

This is because some of the attractions have scenes which are outside. We wait to open these until its dark enough outside. This is so our customers get the best show possible.

If I purchase a Fast Pass, will I be guaranteed to go through all events?

If you purchase a Fast Pass, you will definitely make it through each event faster, especially on a busy night.

If I purchase a ticket will I be guaranteed to go through all events?

There are too many variables that come into play every night. We cannot guarantee that you will see every event, but we can tell you that if you arrive to the park early your chances are better.

Can I pay just to see the entertainment?

No, unfortunately at this time there is no way to tell who paid for total park access and who paid for entertainment only.

Is the admission price on nights of entertainment on The Stage of Rage more than regular admission?

No. We’re simply providing you with added value for your ticket.

Do you give refunds?

No. We do not give refunds for any reason.

Do you give rainchecks?

No. Most of our events and waiting lines are under roof. However, in the event of inclement weather, outdoor events may close without notice.

Do you have group discounts?

Our group discount rates start at 20 or more people and must be purchased at the gate. No coupons can be used with our already discounted group ticket prices.

Do you offer a Military discount?

With a Military ID, you will receive $5.00 off your ticket price (at the gate only).

Do you have a discount price for children?

Children 3 years and younger are free with adult admission.

Do you have an age limit to visit the park?

No, however Land of Illusion is not for the faint of heart. The park is full of guts, gore and blood! Many events include strobe lights, fog and chainsaws. THREE AND UNDER ARE FREE! - Also we sell "Boo Necklaces" for kids who want a different not as scary interaction with the monsters

Are coupons good for any night?

All coupons are subject to the rules of use stated on the coupon or online promotion.

What is The Stage of Rage?

Stage of Rage is our concert venue within the park – we have DJs every Friday night during the haunt season and national acts on Saturday nights (check the schedule for details)

Will I be able to wait inside the park for my party if I do not want to go through an event?

No. You must purchase a general admission ticket to enter the park.

Is a fee charged for parking?

Yes, there is a $8 fee per carload for parking. All proceeds go to local non-profit organizations.

What is a Fast Pass?

Fast Pass will move you to the shorter, faster line. When you add on the purchase of a Fast Pass you may use it at every haunt. It gives you quicker access to all 6 AWARD WINNING attractions (Mechanical Bull not included)

What will the All Night Pass give me access to?

he All Night Pass will give you access to the entire park. You may visit Dr. Psycho’s Haunted Estate, The Temple of Terror, Phobia, Killer Klowns, Toxic Hillbillies, & Middletown Haunted Trail – as many times as you like from 7pm – 1am Fri. & Sat.

How much are tickets?

We are proud to offer many different ways to enjoy the Land of Illusion Haunted Scream Park experience. Check out our ticket page for current prices. Purchasing tickets online, including fees, is less than purchasing your tickets at the gate.

How many attractions are at the Land of Illusion Haunted Scream Park?

We offer 6 AWARD WINNING ATTRACTIONS as part of your ALL NIGHT or ALL NIGHT + FAST PASS ticket. EACH ALL NIGHT TICKET INCLUDES: Unlimited access to: 5 UNIQUE haunted houses, The Middletown Haunted Trail. We also have live Entertainment on select weekends on The Stage of Rage | Park Common Area & Voodoo Lounge. PRETTY AMAZING, HUH?

When are you open?

Check out our hours & directions page for the latest information. Generally, we are open the day after Labor Day through Halloween.

Can I show the ticket from my phone or does it need to be printed?

Yes, you're able to show your ticket from your phone, as long as we can see the barcode on your e-ticket.

What forms of payment do you accept?

Land of Illusion accepts cash only

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